Tailor-made process

Thank you for visiting.
This is a tailor-made website.
If you would like to purchase a custom-made item, we will explain the order.

1. order

If you have a favorite or desired product, please contact us by e-mail, phone, fax, or internet, or place an order.



Confirmation

Check products, production inventory, specifications and delivery dates.
We will also check sizing and additional options and correction.



Manufacture

We will produce the product according to the contents discussed with the customer.



2. Delivery

Delivery takes several days. Please contact us if you are in a hurry. We will notify you when it is shipped.



※Illustrations are for illustrative purposes only.

Follow-up Services

If you find any defects after purchase, please contact us first.

About our repair service

In case of our reasons (wrong size, wrong tailoring, etc.)

• Please contact us within one month of receiving the product so that we can explain the return procedure.
• We will repair or re-tailor as soon as possible.
• We will bear the return shipping costs.

For customer's convenience (size change, etc.)

• Please contact us first so we can explain the return procedure.
• Actual cost (labor charge + reception fee) will be charged.
• Please pay return postage at your own expense.

First time user: exchange or repair

• Please contact us within 7 days of receipt.
• If this is your first order and "the size did not fit", etc., please contact us once. Please contact us. We may be able to exchange or repair the item free of charge depending on the contents of the order.
• Change to a size that requires reworking, custom-made items, coats, costumes, and options Additional items, etc. will be charged.
• The customer is responsible for return shipping charges (prepaid) to our company. We will pay for the resending fee.

About Gift Wrapping

Gift wrapping is available upon request for a fee.(For more information about wrapping, click here.) The pattern of wrapping paper may change depending on the season.

About postage

It depends on the area to be delivered.Click here!→ Estimated Fees

Returns and Exchanges

Most of our products are made to order and are semi-custom tailored products. As a rule, we do not accept returns or exchanges except in the case of defective products or incorrect shipments. If you have any questions about detailed product specifications (sizes, etc.) or delivery dates, please contact us in advance,contact us in advance and place your order.(For fabric colors, please request a free fabric sample.)

■Returns or exchanges due to our reasons (defective products, incorrect shipments)

• Please contact us within one month of receiving the product for instructions on how to return or exchange it.
• We will bear the return shipping costs.

■ Returns and exchanges for customer's convenience

Exchanges are limited to color and size changes. Please be aware of this.

• Please contact us within 7 days of receipt of the product so that we can explain the return/exchange procedure.
• Please pay return postage at your own expense.
• You will be charged the amount of the item(s) to be returned or exchanged and a restocking/exchange fee.(2,200 yen per item *Including shipping cost)

※All shipping and handling charges for returns and exchanges are the responsibility of the customer.

【Items that cannot be returned or exchanged】

※Please be careful when trying on

• Products that have been damaged or soiled by the customer, or that have been stained with perfume, hairdressing, tobacco, animal odor, or animal hair, etc. or animal hair, etc.
• Products that have been altered or processed by the customer.
• Some specially discounted specials.
• Order fabrics(Non-standard colors, etc.)and products made with、Made with additional options Products made with additional options.
• Products made to order in the size specified by the customer(We can make adjustments.)
• hygiene products(breechclout,pandora panties,leggings,kimono underskirt,Masks, etc.)

■About Cooling-Off

Cooling-off is a system applicable to door-to-door sales. The cooling-off system does not apply to the sale of products on this website because the products are sold by mail order, which is accessed Therefore, the cooling-off system does not apply. Please understand that the cooling-off system does not apply to the sale of products on this site.

Cancellation Policy

■In case of cancellation of tailored products

Please contact us by the day after the order date. If you contact us after the next day, you may be charged a cancellation fee. If you cancel your order after that date, you may be charged the actual cost of the order.

■n the case of changes to the specifications of tailored products (fabric color, size, etc.)

If you wish to change your order after receiving our delivery e-mail, you may be charged a change fee. If you wish to change your order after receiving the delivery e-mail from us, you may be charged a change fee.

■Cancellation of tailored products

We will ship as soon as it is ready (same-day shipping, etc.), so we may not be able to cancel your order. We may not be able to cancel your order.

Click here to apply for fabric sample samples